FAQ

FREQUENTLY ASKED QUESTIONS

Topic: Becoming a member

You can join basefit.ch in two ways:

1. Online through our website: https://basefit.ch/en/
2. In person in our clubs

You can find an overview of our clubs here: https://basefit.ch/en/studio.html

You can pick up your chip at your club at any time during the stated opening hours.
Please bring a valid ID with you.

The following clubs are open 24 hours a day:

  • Jona
  • Horgen
  • Wetzikon

Opening hours for other clubs can be found here: https://basefit.ch/en/studio.html

You must be at least 14 years old to become a member of basefit.ch.
A parent or legal guardian must also be present and sign the membership when you register with the club. A valid ID of the parent or legal guardian and the declaration of approval are also required. Please refer to our House Rules for further terms and conditions: https://basefit.ch/en/faq-agb-datenschutz-hausordnung.html#AGB

Monthly contracts can be concluded in the following clubs:

  • Dübendorf
  • Zürich Oerlikon

Please refer to Item 12 of the General Terms and Conditions (GTC) for further information about monthly memberships.
We offer instalment contracts in all basefit.ch clubs. For this, you can register at https://basefit.ch/en/register-now.html or inform an employee in the club directly.

Parking facilities vary from club to club. You can obtain more information directly from an employee of the club.

Please log on directly to mybasefit.ch and generate the Chip Deposit Form to return the chip.
All further information about returning the chip is provided at mybasefit.ch.

The refund of the deposit can take up to two weeks. Please check all the filled-in data once again, especially the bank data. The data is correct and you still haven’t received a deposit refund within 4 weeks?
Then please send us an inquiry via the contact form.

You can get a new chip at any time at the club for a fee of CHF 20.

We will of course refund the chip fee to you later or you can opt for one month of free training. You can inform us about this via the contact form.

Topic: Change membership

Would you like to change your payment method?
Please contact an employee at the club. You can change your payment method to prepayment or payment by instalments there. Please note that a contract amendment with your signature is always necessary for this purpose.

Would you like to change your mode of payment?
When signing up for membership, the fees are paid either directly online (by Mastercard, VISA, Paypal or Postfinance) or at the club (EC or cash). The renewal fees can be paid online at any time using the payment slip on your invoice. Exceptions are monthly memberships, which are always collected automatically via the selected mode of payment.

Link to GTC: https://basefit.ch/en/faq-agb-datenschutz-hausordnung.html#AGB

You can easily change your home address, email address and phone number yourself at mybasefit.ch
For this, please log on directly to mybasefit.ch.

You no longer can or want to use your membership? Then you are welcome to transfer it to another person. To do this, please send a request to member administration via the contact form.
Please refer to Item 18 of the GTC for other important information in this regard.

All the information you need about changing studios is provided at mybasefit.ch and you can apply for this online at any time.

This can be due to several reasons:

Perhaps you have received an invoice or reminder because your fee is outstanding?
In this case, training can be resumed only when the complete fee has been paid.

Have you submitted a training credit voucher (break)?
Training is not possible while membership is suspended. These months will then be added to your membership as a time credit.

Have you registered for an Off Peak membership and want to enter the studio after 2 pm?
For Off Peak memberships, access is possible daily until 2 pm. If you want to train without restrictions, you can contact an employee directly in the studio to sign a contract amendment.

Have you received a payment deferral from member administration as a gesture of goodwill?
Training at basefit.ch is possible only if the full membership fee has been paid. This also applies in the case of payment deferrals.

Do you have a promotional rate and want to train in another studio?
Training in all basefit.ch clubs is possible only at the standard rate.

Perhaps your data is incomplete or incorrect?
You can check it or change it directly at mybasefit.

Premature termination in the event of long-lasting inability to train as a result of illness or accident is possible on presentation of a medical certificate. The certificates are checked individually. Please send us the certificate via mybasefit.ch.

Please refer to Item 17 of the GTC for further conditions for termination due to inability to train.

You can apply for a break in your membership for the following reasons:

  • a medically certified inability to train as a result of illness or accident
  • job-related stay abroad
  • proven military and civil defence service
  • pregnancy

All these “time stops” can be applied for from a period of at least 4 weeks along with submission of a certificate. A processing fee of CHF 25 will be charged for this. Please refer to Item 16 of the GTC for further information.

The application should be made via mybasefit.ch. To do this, please log in with your access data.

Please note that this is a time credit at the end of the contract period and the fee amount is still due.

Should you unexpectedly be able to train again during the break, please let us know. We will be happy to reactivate your contract.
Please note that the reduced months can affect the end of your contract.

Link to contact form: https://basefit.ch/en/company.html#kontakt

The “time stop” can be extended at any time. Please forward the follow-up certificate to us via mybasefit.ch.

These can easily be additionally booked when the contract is concluded. You can choose from the following three options:

  • Mineral drinks
  • Solarium
  • Vibration training

Topic: Change of club

All the information you need about changing studios is provided at mybasefit.ch and you can apply for this online at any time.

Topic: Change of membership

These can easily be additionally booked when the contract is concluded. You can choose from the following three options:

  • Mineral drinks
  • Solarium
  • Vibration training

Mineral drinks: free isotonic mineral drinks (0.5L/0.5h during training) Solarium: daily 8 min. solarium Vibration training: daily 20 min. vibration training at the vibration plate

You can cancel the additional subscriptions with a 3-month notice period before the end of the contract period as usual.
Please note the cancellation conditions on your signed contract.

You can cancel the additional subscriptions with a 3-month notice period before the end of the contract period as usual.
Please note the cancellation conditions on your signed contract.

All memberships automatically include all courses offered free of charge. These do not have to be added additionally.

Choose your club and take a look at the current course schedule with up to 100 courses per week. https://basefit.ch/en/studio.html

Since we offer virtual courses in our clubs via CYBEROBICS/CYBERMOVES, courses are not cancelled and you do not have to register for any courses in advance.

Topic: Change of personal data

Would you like to change your payment method?
Please contact an employee at the club. You can change your payment method to prepayment or payment by instalments there. Please note that a contract amendment with your signature is always necessary for this purpose.

Would you like to change your mode of payment?
When signing up for membership, the fees are paid either directly online (by Mastercard, VISA, Paypal or Postfinance) or at the club (EC or cash). The renewal fees can be paid online at any time using the payment slip on your invoice. Exceptions are monthly memberships, which are always collected automatically via the selected mode of payment.

Link to GTC: https://basefit.ch/en/faq-agb-datenschutz-hausordnung.html#AGB

You can easily change your home address, email address and phone number yourself at mybasefit.ch
For this, please log on directly to mybasefit.ch.

Topic: Issues with payment

You can pay for membership in the following ways :

  1. Online: Mastercard, Visa, Paypal, Postfinance
  2. In person in our clubs: EC, Mastercard, Visa

Please check the invoice date and payment date. We may not have received your payment in our account before the invoice was sent.
If this is not the case, please feel free to contact us.

Your invoice will be sent to your email address specified in the contract 4 weeks before the start of the contract.
Please make sure that your email address is always current. You can check it at mybasefit.
Please remember to always check your spam folder.

Your invoice will indicate the individual items with duration.
In addition, your current membership lists all booked options which are covered by the fitness fee.

Of course, another person can also pay for your membership. It is important to ensure that your membership number and your full name is given when the payment is made.

It is very likely that you had a promotional offer rate when you signed up, and the current renewal is at our regular rate.
Please check this in your contract in the corresponding comment field.

Topic: Marketing

The responsible person in your company can contact us via the contact form: https://basefit.ch/en/company.html#kontakt
We will get back to you as soon as possible to discuss further steps.

You can then register your membership directly in the studio. However, it is essential that a company cooperation already exists.

Topic: Marketing cooperation

The responsible person in your company can contact us via the contact form: https://basefit.ch/en/company.html#kontakt
We will get back to you as soon as possible to discuss further steps.

You can then register your membership directly in the studio. However, it is essential that a company cooperation already exists.

Topic: Membership renewing

You can pay for membership in the following ways :

  1. Online: Mastercard, Visa, Paypal, Postfinance
  2. In person in our clubs: EC, Mastercard, Visa

Your invoice will be sent to your email address specified in the contract 4 weeks before the start of the contract.
Please make sure that your email address is always current. You can check it at mybasefit.
Please remember to always check your spam folder.

Your invoice will indicate the individual items with duration.
In addition, your current membership lists all booked options which are covered by the fitness fee.

Of course, another person can also pay for your membership. It is important to ensure that your membership number and your full name is given when the payment is made.

You can cancel the additional subscriptions with a 3-month notice period before the end of the contract period as usual.
Please note the cancellation conditions on your signed contract.

You can cancel the additional subscriptions with a 3-month notice period before the end of the contract period as usual.
Please note the cancellation conditions on your signed contract.

That depends on the specific offer. Please contact an employee in your club directly within the promotion period.
They will be able to answer your questions directly.

It is very likely that you had a promotional offer rate when you signed up, and the current renewal is at our regular rate.
Please check this in your contract in the corresponding comment field.

Topic: Other changes

Would you like to change your payment method?
Please contact an employee at the club. You can change your payment method to prepayment or payment by instalments there. Please note that a contract amendment with your signature is always necessary for this purpose.

Would you like to change your mode of payment?
When signing up for membership, the fees are paid either directly online (by Mastercard, VISA, Paypal or Postfinance) or at the club (EC or cash). The renewal fees can be paid online at any time using the payment slip on your invoice. Exceptions are monthly memberships, which are always collected automatically via the selected mode of payment.

Link to GTC: https://basefit.ch/en/faq-agb-datenschutz-hausordnung.html#AGB

If you no longer want to be informed about exclusive discounts from basefit.ch via mail, you will find the unsubscribe link at the bottom of the newsletter. Just send us an SMS reply with “Stop” so that we can remove you from our contact book. You can go back to our website and register for our newsletter at the bottom of the page at any time.

Topic: Other member issues

The refund of the deposit can take up to two weeks. Please check all the filled-in data once again, especially the bank data. The data is correct and you still haven’t received a deposit refund within 4 weeks?
Then please send us an inquiry via the contact form.

Opening hours vary from club to club. An overview of the opening hours of all clubs can be found here: https://basefit.ch/en/studio.html

The house rules contain all rules and guidelines which must be observed in the studio by our members. This is accepted by all members upon conclusion of the contract. Please click here for the house rules.

You are welcome to take friends or acquaintances with you for training. It would be best to arrange an appointment for a trial training session in your club at the same time. https://basefit.ch/en/free-trial.html

Training in our clubs is allowed only with sports pants and T-shirt, clean shoes and hand towel.

Our clubs have a check-in system with a turnstile. All you need is a personal chip, which you will receive in our clubs for a fee of CHF 20 after signing the contract.

You can find an overview of all vacancies here https://basefit.recruitee.com/#/

Please click directly on the selected position. You can upload your application there.

Topic: Other questions

The refund of the deposit can take up to two weeks. Please check all the filled-in data once again, especially the bank data. The data is correct and you still haven’t received a deposit refund within 4 weeks?
Then please send us an inquiry via the contact form.

Opening hours vary from club to club. An overview of the opening hours of all clubs can be found here: https://basefit.ch/en/studio.html

The house rules contain all rules and guidelines which must be observed in the studio by our members. This is accepted by all members upon conclusion of the contract. Please click here for the house rules.

You are welcome to take friends or acquaintances with you for training. It would be best to arrange an appointment for a trial training session in your club at the same time. https://basefit.ch/en/free-trial.html

Training in our clubs is allowed only with sports pants and T-shirt, clean shoes and hand towel.

Our clubs have a check-in system with a turnstile. All you need is a personal chip, which you will receive in our clubs for a fee of CHF 20 after signing the contract.

You can find an overview of all vacancies here https://basefit.recruitee.com/#/

Please click directly on the selected position. You can upload your application there.

Topic: Other questions on becoming a member

The following clubs are open 24 hours a day:

  • Jona
  • Horgen
  • Wetzikon

Opening hours for other clubs can be found here: https://basefit.ch/en/studio.html

Monthly contracts can be concluded in the following clubs:

  • Dübendorf
  • Zürich Oerlikon

Please refer to Item 12 of the General Terms and Conditions (GTC) for further information about monthly memberships.
We offer instalment contracts in all basefit.ch clubs. For this, you can register at https://basefit.ch/en/register-now.html or inform an employee in the club directly.

Parking facilities vary from club to club. You can obtain more information directly from an employee of the club.

Topic: Parental consent for under 18

You must be at least 14 years old to become a member of basefit.ch.
A parent or legal guardian must also be present and sign the membership when you register with the club. A valid ID of the parent or legal guardian and the declaration of approval are also required. Please refer to our House Rules for further terms and conditions: https://basefit.ch/en/faq-agb-datenschutz-hausordnung.html#AGB

Unfortunately, we do not have childcare in our clubs. Therefore, it is not possible to bring babies and children under the age of 14 with you.

Children under the age of 14 do not have access to the basefit.ch fitness club. Children between the ages of 14 and 16 who are training at basefit.ch must always be accompanied and supervised by a parent or legal guardian.
Adolescents from the age of 16 and above are allowed to train only with the consent of their parents, which must be proven in writing (parents must be present when signing the membership).

Topic: Pausing of membership

Premature termination in the event of long-lasting inability to train as a result of illness or accident is possible on presentation of a medical certificate. The certificates are checked individually. Please send us the certificate via mybasefit.ch.

Please refer to Item 17 of the GTC for further conditions for termination due to inability to train.

You can apply for a break in your membership for the following reasons:

  • a medically certified inability to train as a result of illness or accident
  • job-related stay abroad
  • proven military and civil defence service
  • pregnancy

All these “time stops” can be applied for from a period of at least 4 weeks along with submission of a certificate. A processing fee of CHF 25 will be charged for this. Please refer to Item 16 of the GTC for further information.

The application should be made via mybasefit.ch. To do this, please log in with your access data.

Please note that this is a time credit at the end of the contract period and the fee amount is still due.

Should you unexpectedly be able to train again during the break, please let us know. We will be happy to reactivate your contract.
Please note that the reduced months can affect the end of your contract.

Link to contact form: https://basefit.ch/en/company.html#kontakt

The “time stop” can be extended at any time. Please forward the follow-up certificate to us via mybasefit.ch.

Topic: Payment

You can pay for membership in the following ways :

  1. Online: Mastercard, Visa, Paypal, Postfinance
  2. In person in our clubs: EC, Mastercard, Visa

Please check the invoice date and payment date. We may not have received your payment in our account before the invoice was sent.
If this is not the case, please feel free to contact us.

Your invoice will be sent to your email address specified in the contract 4 weeks before the start of the contract.
Please make sure that your email address is always current. You can check it at mybasefit.
Please remember to always check your spam folder.

Your invoice will indicate the individual items with duration.
In addition, your current membership lists all booked options which are covered by the fitness fee.

Of course, another person can also pay for your membership. It is important to ensure that your membership number and your full name is given when the payment is made.

Please log on directly to mybasefit.ch and generate the Chip Deposit Form to return the chip.
All further information about returning the chip is provided at mybasefit.ch.

The refund of the deposit can take up to two weeks. Please check all the filled-in data once again, especially the bank data. The data is correct and you still haven’t received a deposit refund within 4 weeks?
Then please send us an inquiry via the contact form.

You can get a new chip at any time at the club for a fee of CHF 20.

This can be due to several reasons:

Perhaps you have received an invoice or reminder because your fee is outstanding?
In this case, training can be resumed only when the complete fee has been paid.

Have you submitted a training credit voucher (break)?
Training is not possible while membership is suspended. These months will then be added to your membership as a time credit.

Have you registered for an Off Peak membership and want to enter the studio after 2 pm?
For Off Peak memberships, access is possible daily until 2 pm. If you want to train without restrictions, you can contact an employee directly in the studio to sign a contract amendment.

Have you received a payment deferral from member administration as a gesture of goodwill?
Training at basefit.ch is possible only if the full membership fee has been paid. This also applies in the case of payment deferrals.

Do you have a promotional rate and want to train in another studio?
Training in all basefit.ch clubs is possible only at the standard rate.

Perhaps your data is incomplete or incorrect?
You can check it or change it directly at mybasefit.

It is very likely that you had a promotional offer rate when you signed up, and the current renewal is at our regular rate.
Please check this in your contract in the corresponding comment field.

Topic: Payment for access chip

You can pick up your chip at your club at any time during the stated opening hours.
Please bring a valid ID with you.

Please log on directly to mybasefit.ch and generate the Chip Deposit Form to return the chip.
All further information about returning the chip is provided at mybasefit.ch.

The refund of the deposit can take up to two weeks. Please check all the filled-in data once again, especially the bank data. The data is correct and you still haven’t received a deposit refund within 4 weeks?
Then please send us an inquiry via the contact form.

You can get a new chip at any time at the club for a fee of CHF 20.

We will of course refund the chip fee to you later or you can opt for one month of free training. You can inform us about this via the contact form.

Topic: Payment on chips

Please log on directly to mybasefit.ch and generate the Chip Deposit Form to return the chip.
All further information about returning the chip is provided at mybasefit.ch.

The refund of the deposit can take up to two weeks. Please check all the filled-in data once again, especially the bank data. The data is correct and you still haven’t received a deposit refund within 4 weeks?
Then please send us an inquiry via the contact form.

You can get a new chip at any time at the club for a fee of CHF 20.

This can be due to several reasons:

Perhaps you have received an invoice or reminder because your fee is outstanding?
In this case, training can be resumed only when the complete fee has been paid.

Have you submitted a training credit voucher (break)?
Training is not possible while membership is suspended. These months will then be added to your membership as a time credit.

Have you registered for an Off Peak membership and want to enter the studio after 2 pm?
For Off Peak memberships, access is possible daily until 2 pm. If you want to train without restrictions, you can contact an employee directly in the studio to sign a contract amendment.

Have you received a payment deferral from member administration as a gesture of goodwill?
Training at basefit.ch is possible only if the full membership fee has been paid. This also applies in the case of payment deferrals.

Do you have a promotional rate and want to train in another studio?
Training in all basefit.ch clubs is possible only at the standard rate.

Perhaps your data is incomplete or incorrect?
You can check it or change it directly at mybasefit.

Topic: Postponement + payment in rates

You can pay for membership in the following ways :

  1. Online: Mastercard, Visa, Paypal, Postfinance
  2. In person in our clubs: EC, Mastercard, Visa

Topic: Problems with access (chips and mybasefit)

This can be due to several reasons:

Perhaps you have received an invoice or reminder because your fee is outstanding?
In this case, training can be resumed only when the complete fee has been paid.

Have you submitted a training credit voucher (break)?
Training is not possible while membership is suspended. These months will then be added to your membership as a time credit.

Have you registered for an Off Peak membership and want to enter the studio after 2 pm?
For Off Peak memberships, access is possible daily until 2 pm. If you want to train without restrictions, you can contact an employee directly in the studio to sign a contract amendment.

Have you received a payment deferral from member administration as a gesture of goodwill?
Training at basefit.ch is possible only if the full membership fee has been paid. This also applies in the case of payment deferrals.

Do you have a promotional rate and want to train in another studio?
Training in all basefit.ch clubs is possible only at the standard rate.

Perhaps your data is incomplete or incorrect?
You can check it or change it directly at mybasefit.

Go to https://www.mybasefit.ch/ and log in with your email address and password.

You don’t have access yet? Then please generate your password on the left side with your stated email address. You will then receive an email confirming your registration, please click on the given confirmation link. You will receive your access data immediately and can log in with it on the mybasefit.ch interface.

You can use the following advantages of mybasefit.ch:

  • View and change all personal data – View all club information – Generate the Qualicert form for health insurance reimbursement – Request a club change
  • Request a training credit voucher (time-stop) – Generate the reimbursement form for the deposit chip
  • Download your training plan
  • Change your password
  • View all exclusive discounts for our members
  • and much more.

If you are unable to log in, it may be due to the following problems:

  • The email address on the contract differs from the email address entered.
  • Have you ever been a member? Your email address may be stored multiple times in our system.
  • You did not receive a confirmation email? Then please check your spam folder.

You were not able to t solve the problem despite the checks? Then please contact member administration via the Contact Form.

Topic: Renewal of my membership

You can pay for membership in the following ways :

  1. Online: Mastercard, Visa, Paypal, Postfinance
  2. In person in our clubs: EC, Mastercard, Visa

Your invoice will be sent to your email address specified in the contract 4 weeks before the start of the contract.
Please make sure that your email address is always current. You can check it at mybasefit.
Please remember to always check your spam folder.

Your invoice will indicate the individual items with duration.
In addition, your current membership lists all booked options which are covered by the fitness fee.

Of course, another person can also pay for your membership. It is important to ensure that your membership number and your full name is given when the payment is made.

You can cancel the additional subscriptions with a 3-month notice period before the end of the contract period as usual.
Please note the cancellation conditions on your signed contract.

You can cancel the additional subscriptions with a 3-month notice period before the end of the contract period as usual.
Please note the cancellation conditions on your signed contract.

That depends on the specific offer. Please contact an employee in your club directly within the promotion period.
They will be able to answer your questions directly.

It is very likely that you had a promotional offer rate when you signed up, and the current renewal is at our regular rate.
Please check this in your contract in the corresponding comment field.

Topic: Sponsership

The responsible person in your company can contact us via the contact form: https://basefit.ch/en/company.html#kontakt
We will get back to you as soon as possible to discuss further steps.

You can then register your membership directly in the studio. However, it is essential that a company cooperation already exists.

Topic: Termination

If you want to terminate your membership at basefit.ch, you can do so in the following ways:

  1. Send us a written notice of termination via the contact form.
  2. Send us a written notice of termination by registered letter to basefit.ch, Grabenwisstrasse 5, CH 8604 Volketswil, with the note “Notice of termination” Please note that we can accept only written notices of termination!

All basefit.ch memberships have a notice period of 3 months before the end of the contract. You will find the termination clause right at the front side of your membership card.
Exceptions are monthly memberships, which have a notice period of 10 days. Please refer to Item 12 of the GTC for the cancellation conditions for monthly memberships.

Please check the date and year on the confirmation of termination carefully. If you missed your notice period, this invoice is your renewal invoice.

You complied with the notice period or you did not receive confirmation of termination as of yet? Then please contact member administration.

Please send us a message with your bank details, membership number and credit amount via the contact form.

You can terminate prematurely due to change of residence if the distance between the main place of residence and a basefit.ch club is more than 20 km.
So if you have moved to the vicinity of another basefit.ch club, you are welcome to apply for a studio change via mybasefit.ch.

Please refer to Item 17 in the GTC for further conditions for termination due to a change of residence.

Premature termination in the event of long-lasting inability to train as a result of illness or accident is possible on presentation of a medical certificate. The certificates are checked individually. Please send us the certificate via mybasefit.ch.

Please refer to Item 17 of the GTC for further conditions for termination due to inability to train.

Topic: Termination my membership

If you want to terminate your membership at basefit.ch, you can do so in the following ways:

  1. Send us a written notice of termination via the contact form.
  2. Send us a written notice of termination by registered letter to basefit.ch, Grabenwisstrasse 5, CH 8604 Volketswil, with the note “Notice of termination” Please note that we can accept only written notices of termination!

All basefit.ch memberships have a notice period of 3 months before the end of the contract. You will find the termination clause right at the front side of your membership card.
Exceptions are monthly memberships, which have a notice period of 10 days. Please refer to Item 12 of the GTC for the cancellation conditions for monthly memberships.

Please check the date and year on the confirmation of termination carefully. If you missed your notice period, this invoice is your renewal invoice.

You complied with the notice period or you did not receive confirmation of termination as of yet? Then please contact member administration.

Please send us a message with your bank details, membership number and credit amount via the contact form.

You can terminate prematurely due to change of residence if the distance between the main place of residence and a basefit.ch club is more than 20 km.
So if you have moved to the vicinity of another basefit.ch club, you are welcome to apply for a studio change via mybasefit.ch.

Please refer to Item 17 in the GTC for further conditions for termination due to a change of residence.

Premature termination in the event of long-lasting inability to train as a result of illness or accident is possible on presentation of a medical certificate. The certificates are checked individually. Please send us the certificate via mybasefit.ch.

Please refer to Item 17 of the GTC for further conditions for termination due to inability to train.

Topic: Transfer of membership to another person

You no longer can or want to use your membership? Then you are welcome to transfer it to another person. To do this, please send a request to member administration via the contact form.
Please refer to Item 18 of the GTC for other important information in this regard.

Topic: Using an offer

You can join basefit.ch in two ways:

1. Online through our website: https://basefit.ch/en/
2. In person in our clubs

You can find an overview of our clubs here: https://basefit.ch/en/studio.html

Monthly contracts can be concluded in the following clubs:

  • Dübendorf
  • Zürich Oerlikon

Please refer to Item 12 of the General Terms and Conditions (GTC) for further information about monthly memberships.
We offer instalment contracts in all basefit.ch clubs. For this, you can register at https://basefit.ch/en/register-now.html or inform an employee in the club directly.

These can easily be additionally booked when the contract is concluded. You can choose from the following three options:

  • Mineral drinks
  • Solarium
  • Vibration training

Mineral drinks: free isotonic mineral drinks (0.5L/0.5h during training) Solarium: daily 8 min. solarium Vibration training: daily 20 min. vibration training at the vibration plate

All memberships automatically include all courses offered free of charge. These do not have to be added additionally.

Choose your club and take a look at the current course schedule with up to 100 courses per week. https://basefit.ch/en/studio.html

Since we offer virtual courses in our clubs via CYBEROBICS/CYBERMOVES, courses are not cancelled and you do not have to register for any courses in advance.

You can easily and conveniently book your trial training session online https://basefit.ch/en/free-trial.html
You can expect professional and individual instruction for one hour from a trainer on site.

If something else comes up: Please contact your club to reschedule or cancel your appointment.
You can find the phone number of your club here: https://basefit.ch/en/studio.html

That depends on the specific offer. Please contact an employee in your club directly within the promotion period.
They will be able to answer your questions directly.

We are very sorry about this, but it cannot be availed of retrospectively. Basefit.ch also offers very attractive standard rates. You can take advantage of these at any time. You can ensure that you secure a special rate during the next promotional offer. Just sign up for our newsletter and you will never miss an offer from us again.