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Rebrand PureGym

1. Why is basefit being rebranded as PureGym?

PureGym is the UK’s largest fitness operator, famous for its low prices, flexible membership options, high-quality equipment and great classes. Our mission is to be the fitness choice for every-body, regardless of age, body type or income level. Our low prices and high quality equipment make good fitness affordable for everyone. In a time when health and a strong immune system are more important than ever, we believe that no one should be denied the chance to work out in a state-of-the-art fitness environment. Our members are all part of the same fitness family, whether training in the UK or in Switzerland. We would now also like to make that more visible externally, by using the same brand name and colours in the different countries, enhancing a feeling of community that transcends borders and gradually makes the countries in which we operate into healthier nations!

2. Will my club close when it’s rebranded?

The clubs won’t be closed during the rebranding. We’ll try to make the clubs as accessible as possible, so that nothing stands in the way of a seamless everyday workout routine. We estimate we’ll need two weeks per club for the rebranding.

3. Will the rebranding affect my basefit subscription?

The rebranding will not change anything about your current membership. Of course, as a company, we will always try to optimise our subscription and product offers where we see fit. This is independent of the rebranding and won't affect your subscription.

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Mitglied werden

1. Can I cancel the additional subscriptions at any time?

You can cancel the additional subscriptions with a 3-month notice period before the end of the contract period as usual. Please note the cancellation conditions on your signed contract.

2. How do I receive my membership invoice?

Your invoice will be sent to your email address specified in the contract 4 weeks before the start of the contract. Please make sure that your email address is always current. You can check it at mybasefit. Please remember to always check your spam folder. Your invoice will indicate the individual items with duration. In addition, your current membership lists all booked options which are covered by the fitness fee.

3. I have registered online. How do I get my member chip?

You can pick up your chip at your club at any time during the stated opening hours. Please bring a valid ID with you.

4. Can I start my subscription at any time?

Base12 and Base24 subscriptions always start on the first of the month. However, it is still possible to start immediately. The open days up to the first of the month are accounted for with the "one-time advance use" (1CHF/day). Base 1 subscriptions begin one day after conclusion of the contract.

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Change membership

1. Can I cancel the additional subscriptions at any time?

You can cancel the additional subscriptions with a 3-month notice period before the end of the contract period as usual. Please note the cancellation conditions on your signed contract.

2. How can I add additional subscriptions to my existing membership?

You can add the additional subscriptions to your existing membership at any time. To do this, you have to change the contract with an employee in the club. Please note that if there is a change to the contract, the concluded contract period begins anew. Contributions already made will be offset.

3. What do the additional subscriptions include?

  • Mineral drinks: free isotonic mineral drinks (0.5L/0.5h during training)
  • Solarium: daily 8 min. solarium
  • Vibration training: daily 20 min. vibration training at the vibration plate
  • Nutrition: Choose one product a day from many different bars, shakes and drinks (currently available in selected clubs only)
  • Live Group Fitness: Participation in all Live Classes (currently available in selected clubs only)

4. How do I get the additional subscriptions that are offered?

These can easily be additionally booked when the contract is concluded. You can choose from the following options:

  • Mineral drinks
  • Solarium
  • Vibration training
  • Nutrition (only available in a selection of clubs)
  • Live Group Fitness (only available in a selection of clubs)

5. I have a long-term illness and would now like to cancel my membership. How do I do this?

Premature termination in the event of long-lasting inability to train as a result of illness or accident is possible on presentation of a medical certificate. The certificates are checked individually. Please send us the certificate via mybasefit.ch. Please refer to Item 17 of the GTC for further conditions for termination due to inability to train.

6. Can I transfer my membership to another studio?

All the information you need about changing studios is provided at mybasefit.ch and you can apply for this online at any time.

7. Can I transfer my membership to another person?

You no longer can or want to use your membership? Then you are welcome to transfer it to another person. To do this, please send a request to member administration via the contact form. Please refer to Item 18 of the GTC for other important information in this regard.

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Mitgliedschaft pausieren

1. Can I extend my break?

The "time stop" can be extended at any time. Please forward the follow-up certificate to us via mybasefit.ch.

2. Can I restart my membership before the break is over?

Should you unexpectedly be able to train again during the break, please let us know. We will be happy to reactivate your contract. Please note that the reduced months can affect the end of your contract. Link to contact form: https://basefit.ch/en/company.html#kontakt

3. How do I take a break from my membership?

You can apply for a break in your membership for the following reasons:

  • a medically certified inability to train as a result of illness or accident
  • job-related stay abroad
  • proven military and civil defence service
  • pregnancy
All these "time stops" can be applied for from a period of at least 4 weeks along with submission of a certificate. A processing fee of CHF 25 will be charged for this. Please refer to Item 16 of the GTC for further information. The application should be made via mybasefit.ch. To do this, please log in with your access data. Please note that this is a time credit at the end of the contract period and the fee amount is still due. Core and Premium members have further options. For Core please see below and for Premium subscriptions see topic Premium Contract.

4. I'm a Core member. Can I pause my subscription?

As a core member, you have the possibility of pausing your membership for 1 to 3 months per year for an administration fee of CHF 25.00. For timestops longer than 3 months (4-9 months), you will need a doctor's/ employer's certificate/ military service certificate (if applicable). These longer timestops also cost CHF 25.00 for Core members. The deadlines for payments and cancellations shall remain the same. You can pause your contract via mybasefit.ch.

5. As a core member, I did not pause my subscription during my first year with basefit.ch. Can I pause my subscription for up to 6 months in the following year?

No, the timestop option of 1-3 months per year for Core/Premium members is not cumulative.

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Renewal of my membership

1. My contract has been renewed. Why has my price increased?

It is very likely that you had a promotional offer rate when you signed up, and the current renewal is at our regular rate. Please check this in your contract in the corresponding comment field.

2. I am interested in the current promotional offer. Does this also apply to me?

That depends on the specific offer. Please contact an employee in your club directly within the promotion period. They will be able to answer your questions directly.

3. Can I cancel the additional subscriptions at any time?

You can cancel the additional subscriptions with a 3-month notice period before the end of the contract period as usual. Please note the cancellation conditions on your signed contract.

4. How can I add additional subscriptions to my existing membership?

You can add the additional subscriptions to your existing membership at any time. To do this, you have to change the contract with an employee in the club. Please note that if there is a change to the contract, the concluded contract period begins anew. Contributions already made will be offset.

5. Can another person pay for my membership?

Of course, another person can also pay for your membership. It is important to ensure that your membership number and your full name is given when the payment is made.

6. How do I receive my membership invoice?

Your invoice will be sent to your email address specified in the contract 4 weeks before the start of the contract. Please make sure that your email address is always current. You can check it at mybasefit. Please remember to always check your spam folder. Your invoice will indicate the individual items with duration. In addition, your current membership lists all booked options which are covered by the fitness fee.

7. How do I pay for membership?

You can pay for membership in the following ways :

  1. Online: Mastercard, Visa, Paypal, Postfinance
  2. In person in our clubs: EC, Mastercard, Visa

8. I have noticed that basefit.ch has new subscriptions (Core and Premium). What happens to my current subscription if I don't cancel it?

The subscription is renewed at the old conditions. That means Base 12 without add-ons will be renewed at CHF 499.00 (including access to all clubs). Note: Your notice period also remains 3 months.

9. I have taken out a promotional subscription. At what price is this renewed?

The promotional subscription is renewed at the normal rate that was in effect at the time the promotional subscription was taken out. These conditions are specified in your membership terms. Note: If you have taken out a promotional subscription with free add-ons, the add-ons will automatically be renewed with the subscription at the prices valid at the time of purchase, unless you have cancelled the add-ons in good time. You will find the relevant information in your contract, which you received by email after signing the contract.

10. I have purchased a Base 12 Core subscription. Is it possible to upgrade to Premium?

There is always the option to upgrade the subscription. Depending on the remaining term, you can pay an additional charge for the upgrade. Please contact member administration for personal advice. Important: If you upgrade to Premium, the subscription is also extended to Premium.

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Premium Verträge

1. I am a Premium Member. On which days and how often can I bring a friend for free?

You can bring a friend for free every Saturday and Sunday without any limits on time and frequency, but only one friend per visit at a time. Note: Public holidays are excluded.

2. Do friends always have to show official identification (passport, identity card or driver's license)?

Yes, they are required to bring their ID and show it every time they visit. It is also necessary for the friends to sign the guest book in the club.

3. Can the friend also benefit from the additions?

Yes, as long as the primary member has the add-ons included.

4. My friend tried to check in, but it didn't work. Why?

The Friend badge will only work after you have checked in to the club as a primary member. After that, your friend can check in at the same club.

5. I lost my Friend ID. How do I get a new Friend ID card?

For a fee of CHF 20.00, you will receive a new Friend ID card at the Club.

6. I have a premium subscription but nevertheless received a bill. Why?

You will receive a renewal invoice in the last month of your current membership. As a Premium member you can cancel your membership up to the last day of your current term. Your invoice will state the period for which the membership fee applies and the latest date by which you must pay it. Without active cancellation, your membership will be automatically renewed at the agreed conditions. Please note that you cannot train with us without an open debt claim.

7. I am a Premium Member. Can I pause my subscription?

As a premium member, you can pause your membership for 1 to 3 months per year free of charge and without permission. For timestops longer than 3 months (4-9 months), you will need a doctor's/ employer's certificate/ military service certificate (if applicable). These longer timestops are also free for Premium members. The deadlines for payments and cancellations shall remain the same. You can pause your contract via mybasefit.ch.

8. As a premium member, I did not pause my subscription during my first year with basefit.ch. Can I pause my subscription for up to 6 months in the following year?

No, the timestop option of 1-3 months per year for Core/Premium members is not cumulative.

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Debt collection (incasso)

1. My contract has been renewed. Why has my price increased?

It is very likely that you had a promotional offer rate when you signed up, and the current renewal is at our regular rate. Please check this in your contract in the corresponding comment field.

2. My chip is blocked. What could be the reason for this?

This can be due to several reasons: Perhaps you have received an invoice or reminder because your fee is outstanding? In this case, training can be resumed only when the complete fee has been paid. Have you submitted a training credit voucher (break)? Training is not possible while membership is suspended. These months will then be added to your membership as a time credit. Have you registered for an Off Peak membership and want to enter the studio after 2 pm? For Off Peak memberships, access is possible daily until 2 pm. If you want to train without restrictions, you can contact an employee directly in the studio to sign a contract amendment. Have you received a payment deferral from member administration as a gesture of goodwill? Training at basefit.ch is possible only if the full membership fee has been paid. This also applies in the case of payment deferrals. Do you have a promotional rate and want to train in another studio? Training in all basefit.ch clubs is possible only at the standard rate. Perhaps your data is incomplete or incorrect? You can check it or change it directly at mybasefit.

3. My chip is lost or has been stolen. How do I get a new chip?

You can get a new chip at any time at the club for a fee of CHF 20.

4. I sent my chip and the Chip Deposit Form to Volketswil, but I haven't received any money back yet. What do I do now?

The refund of the deposit can take up to two weeks. Please check all the filled-in data once again, especially the bank data. The data is correct and you still haven't received a deposit refund within 4 weeks? Then please send us an inquiry via the contact form.

5. I still have a white deposit chip. How do I get my money back?

Please log on directly to mybasefit.ch and generate the Chip Deposit Form to return the chip. All further information about returning the chip is provided at mybasefit.ch.

6. Can another person pay for my membership?

Of course, another person can also pay for your membership. It is important to ensure that your membership number and your full name is given when the payment is made.

7. How do I receive my membership invoice?

Your invoice will be sent to your email address specified in the contract 4 weeks before the start of the contract. Please make sure that your email address is always current. You can check it at mybasefit. Please remember to always check your spam folder. Your invoice will indicate the individual items with duration. In addition, your current membership lists all booked options which are covered by the fitness fee.

8. I have received an email with an invoice/reminder, but have already paid. What should I do?

Please check the invoice date and payment date. We may not have received your payment in our account before the invoice was sent. If this is not the case, please feel free to contact us.

9. How do I pay for membership?

You can pay for membership in the following ways :

  1. Online: Mastercard, Visa, Paypal, Postfinance
  2. In person in our clubs: EC, Mastercard, Visa

10. I have registered online. How do I get my member chip?

You can pick up your chip at your club at any time during the stated opening hours. Please bring a valid ID with you.

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Aktuell Coronavirus Informationen EN

1. What happens to my membership?

All memberships continued during the studio closure. The missed training time will be compensated retroactively. The notice and payment periods remain unchanged until compensation is made. Base Free Memberships: Monthly fees were not billed during the studio closure.

2. When will the clubs open again?

All clubs will reopen from 19 April 2021. All areas will be accessible subject to the requirements of the Federal Office of Public Health (BAG).

3. How is the missed training time compensated?

Base 12 / Base 24

The missed training time is added to the current contract period. The cancellation period for Base 12/ Base 24 memberships is 3 months. If the notice period has expired, the new term is calculated as follows: 12 months + the duration of the studio closure.

 

Base Free

Monthly fees were not billed during the studio closure. For this reason, Base Free memberships are not compensated.

 

Expired memberships (Base Free/ Base 12/ Base 24)

Memberships that expired during the studio closure will be reactivated upon reopening. From the day of reopening, your chip will work again and you can make up for the missed training time. Thereafter, the membership expires permanently.

If you have any other questions regarding compensation or your subscription period, you can contact a member of staff at the club or email us at info@basefit.ch.

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Fitness On-Demand

1. I have taken out a Core/Premium subscription. How do I get access to Fitness On-Demand?

You will receive the login details in your welcome email. Please contact the MV (membership administration) if you did not receive this email or visit Fitness On-Demand.

2. I'm logged in, but Fitness On-Demand isn't working. What can I do?

Please try to switch browsers or do a refresh via F5 (Fn-Ctrl-F5 or Ctrl-F5, depending on your PC).

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Live Group Fitness

1. How can I book a Live Group Fitness course?

You can book a Live Group Fitness course via mybasefit.ch.

2. Can I book Live Group Fitness courses without an additional subscription?

You can book Live Group Fitness courses against payment of CHF 15.00 per course, provided you have a subscription with access to all basefit.ch clubs or are a core member in a club with Live Group Fitness. In the latter case, you can book only courses that take place in your club.

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Change of personal data

1. My personal data has changed. Where can I make the necessary changes?

You can easily change your home address, email address and phone number yourself at mybasefit.ch For this, please log on directly to mybasefit.ch.

2. How do I change my payment options?

Would you like to change your payment method? Please contact an employee at the club. You can change your payment method to prepayment or payment by instalments there. Please note that a contract amendment with your signature is always necessary for this purpose. Would you like to change your mode of payment? When signing up for membership, the fees are paid either directly online (by Mastercard, VISA, Paypal or Postfinance) or at the club (EC or cash). The renewal fees can be paid online at any time using the payment slip on your invoice. Exceptions are monthly memberships, which are always collected automatically via the selected mode of payment. Link to GTC: https://basefit.ch/en/faq-agb-datenschutz-hausordnung.html#AGB

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Health insurance reimbursement

1. Wie bekomme ich mein Geld von der Krankenkasse zurückerstattet?

Hier findest du alle Informationen zur Krankenkassen-Rückerstattung.

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Terminating my membership

1. I have a long-term illness and would now like to cancel my membership. How do I do this?

Premature termination in the event of long-lasting inability to train as a result of illness or accident is possible on presentation of a medical certificate. The certificates are checked individually. Please send us the certificate via mybasefit.ch. Please refer to Item 17 of the GTC for further conditions for termination due to inability to train.

2. I have moved and would now like to cancel my membership. How do I do this?

You can terminate prematurely due to change of residence if the distance between the main place of residence and a basefit.ch club is more than 20 km. So if you have moved to the vicinity of another basefit.ch club, you are welcome to apply for a studio change via mybasefit.ch. Please refer to Item 17 in the GTC for further conditions for termination due to a change of residence.

3. I have terminated my membership and still have a credit. How do I get it back?

Please send us a message with your bank details, membership number and credit amount via the contact form.

4. I have terminated my membership and still receive an invoice.

Please check the date and year on the confirmation of termination carefully. If you missed your notice period, this invoice is your renewal invoice. You complied with the notice period or you did not receive confirmation of termination as of yet? Then please contact member administration.

5. What are the notice periods?

All basefit.ch memberships have a notice period of 3 months before the end of the contract, except for the Core and Premium contracts. These contracts have a 1 month (Core) or 1 day (Premium) notice period. You will find the termination clause right at the front side of your membership card. Exceptions are monthly memberships, which have a notice period of 10 days. Please refer to Item 12 of the GTC for the cancellation conditions for monthly memberships.

6. How do I cancel my registration?

If you want to terminate your membership at basefit.ch, you can do so in the following ways:

  1. Send us a written notice of termination via the contact form.
  2. Send us a written notice of termination by registered letter to basefit.ch, Grabenwisstrasse 5, CH 8604 Volketswil, with the note "Notice of termination" Please note that we can accept only written notices of termination!

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Problems with access (chips and mybasefit)

1. What should I do if I cannot log in?

If you are unable to log in, it may be due to the following problems:

  • The email address on the contract differs from the email address entered.
  • Have you ever been a member? Your email address may be stored multiple times in our system.
  • You did not receive a confirmation email? Then please check your spam folder.

You were not able to t solve the problem despite the checks? Then please contact member administration via the Contact Form.

2. What can I manage myself at mybasefit?

You can use the following advantages of mybasefit.ch:

  • View and change all personal data - View all club information - Generate the Qualicert form for health insurance reimbursement - Request a club change
  • Request a training credit voucher (time-stop) - Generate the reimbursement form for the deposit chip
  • Download your training plan
  • Change your password
  • View all exclusive discounts for our members
  • and much more.

3. How do I sign up for mybasefit?

Go to https://www.mybasefit.ch/ and log in with your email address and password. You don't have access yet? Then please generate your password on the left side with your stated email address. You will then receive an email confirming your registration, please click on the given confirmation link. You will receive your access data immediately and can log in with it on the mybasefit.ch interface.

4. My chip is blocked. What could be the reason for this?

This can be due to several reasons: Perhaps you have received an invoice or reminder because your fee is outstanding? In this case, training can be resumed only when the complete fee has been paid. Have you submitted a training credit voucher (break)? Training is not possible while membership is suspended. These months will then be added to your membership as a time credit. Have you registered for an Off Peak membership and want to enter the studio after 2 pm? For Off Peak memberships, access is possible daily until 2 pm. If you want to train without restrictions, you can contact an employee directly in the studio to sign a contract amendment. Have you received a payment deferral from member administration as a gesture of goodwill? Training at basefit.ch is possible only if the full membership fee has been paid. This also applies in the case of payment deferrals. Do you have a promotional rate and want to train in another studio? Training in all basefit.ch clubs is possible only at the standard rate. Perhaps your data is incomplete or incorrect? You can check it or change it directly at mybasefit.

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Angebote

1. I missed a price campaign, what can I do?

We are very sorry about this, but it cannot be availed of retrospectively. Basefit.ch also offers very attractive standard rates. You can take advantage of these at any time. You can ensure that you secure a special rate during the next promotional offer. Just sign up for our newsletter and you will never miss an offer from us again.

2. I am interested in the current promotional offer. Does this also apply to me?

That depends on the specific offer. Please contact an employee in your club directly within the promotion period. They will be able to answer your questions directly.

3. How can I book a trial training session?

You can easily and conveniently book your trial training session online https://basefit.ch/en/free-trial.html You can expect professional and individual instruction for one hour from a trainer on site. If something else comes up: Please contact your club to reschedule or cancel your appointment. You can find the phone number of your club here: https://basefit.ch/en/studio.html

4. What do the additional subscriptions include?

  • Mineral drinks: free isotonic mineral drinks (0.5L/0.5h during training)
  • Solarium: daily 8 min. solarium
  • Vibration training: daily 20 min. vibration training at the vibration plate
  • Nutrition: Choose one product a day from many different bars, shakes and drinks (currently available in selected clubs only)
  • Live Group Fitness: Participation in all Live Classes (currently available in selected clubs only)

5. How do I get the additional subscriptions that are offered?

These can easily be additionally booked when the contract is concluded. You can choose from the following options:

  • Mineral drinks
  • Solarium
  • Vibration training
  • Nutrition (only available in a selection of clubs)
  • Live Group Fitness (only available in a selection of clubs)

6. In which clubs can I conclude monthly contracts?

Monthly contracts can be concluded in all clubs. Please refer to Item 12 of the General Terms and Conditions (GTC) for further information about monthly memberships. For this, you can register at https://basefit.ch/en/register-now.html or inform an employee in the club directly.

7. How do I register with basefit.ch?

You can join basefit.ch in two ways: 1. Online through our website: https://basefit.ch/en/ 2. In person in our clubs You can find an overview of our clubs here: https://basefit.ch/en/studio.html

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Parental consent for under 18

1. What is the minimum age to train at basefit.ch?

Children under the age of 14 do not have access to the basefit.ch fitness club. Children between the ages of 14 and 16 who are training at basefit.ch must always be accompanied and supervised by a parent or legal guardian. Adolescents from the age of 16 and above are allowed to train only with the consent of their parents, which must be proven in writing (parents must be present when signing the membership).

2. Does basefit.ch offer childcare? Can I bring my baby/child to the training session?

Unfortunately, we do not have childcare in our clubs. Therefore, it is not possible to bring babies and children under the age of 14 with you.

3. How do I register if I am under 18?

You must be at least 14 years old to become a member of basefit.ch. A parent or legal guardian must also be present and sign the membership when you register with the club. A valid ID of the parent or legal guardian and the declaration of approval are also required. Please refer to our House Rules for further terms and conditions: https://basefit.ch/en/faq-agb-datenschutz-hausordnung.html#AGB

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Marketing

1. My company is interested in a cooperation agreement. Where can I register for the discounted membership?

The responsible person in your company can contact us via the contact form: https://basefit.ch/en/company.html#kontakt We will get back to you as soon as possible to discuss further steps. You can then register your membership directly in the studio. However, it is essential that a company cooperation already exists.

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Other questions

1. How can I apply to basefit.ch?

You can find an overview of all vacancies here https://basefit.recruitee.com/#/ Please click directly on the selected position. You can upload your application there.

2. How can I subscribe to or unsubscribe from the basefit.ch newsletter?

If you no longer want to be informed about exclusive discounts from basefit.ch via mail, you will find the unsubscribe link at the bottom of the newsletter. Just send us an SMS reply with "Stop" so that we can remove you from our contact book. You can go back to our website and register for our newsletter at the bottom of the page at any time.

3. How can I check-in at the fitness studio?

Our clubs have a check-in system with a turnstile. All you need is a personal chip, which you will receive in our clubs for a fee of CHF 20 after signing the contract.

4. Why can't I train in jeans or work clothes?

Training in our clubs is allowed only with sports pants and T-shirt, clean shoes and hand towel.

5. Can I take my friends and acquaintances with me for training?

You are welcome to take friends or acquaintances with you for training. It would be best to arrange an appointment for a trial training session in your club at the same time. https://basefit.ch/en/free-trial.html

6. What are the house rules and what do they state?

The house rules contain all rules and guidelines which must be observed in the studio by our members. This is accepted by all members upon conclusion of the contract. Please click here for the house rules.

7. What are the opening hours of the club?

Opening hours vary from club to club. An overview of the opening hours of all clubs can be found here: https://basefit.ch/en/studio.html

8. I sent my chip and the Chip Deposit Form to Volketswil, but I haven't received any money back yet. What do I do now?

The refund of the deposit can take up to two weeks. Please check all the filled-in data once again, especially the bank data. The data is correct and you still haven't received a deposit refund within 4 weeks? Then please send us an inquiry via the contact form.

9. How do I change my payment options?

Would you like to change your payment method? Please contact an employee at the club. You can change your payment method to prepayment or payment by instalments there. Please note that a contract amendment with your signature is always necessary for this purpose. Would you like to change your mode of payment? When signing up for membership, the fees are paid either directly online (by Mastercard, VISA, Paypal or Postfinance) or at the club (EC or cash). The renewal fees can be paid online at any time using the payment slip on your invoice. Exceptions are monthly memberships, which are always collected automatically via the selected mode of payment. Link to GTC: https://basefit.ch/en/faq-agb-datenschutz-hausordnung.html#AGB

10. Can I park for free in the club of my choice?

Parking facilities vary from club to club. You can obtain more information directly from an employee of the club.

11. In which clubs can I conclude monthly contracts?

Monthly contracts can be concluded in all clubs. Please refer to Item 12 of the General Terms and Conditions (GTC) for further information about monthly memberships. For this, you can register at https://basefit.ch/en/register-now.html or inform an employee in the club directly.

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Important topics

Aktuell Coronavirus Informationen EN

Premium Verträge

Rebrand PureGym

For questions regarding B2B and press, please fill out the contact form below!


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