FAQ

FREQUENTLY ASKED QUESTIONS

Topic: Change of club

All the information you need about changing studios is provided at mybasefit.ch and you can apply for this online at any time.

Topic: Change of membership

You can cancel the additional subscriptions with a 3-month notice period before the end of the contract period as usual.
Please note the cancellation conditions on your signed contract.

You can cancel the additional subscriptions with a 3-month notice period before the end of the contract period as usual.
Please note the cancellation conditions on your signed contract.

All memberships automatically include all courses offered free of charge. These do not have to be added additionally.

Choose your club and take a look at the current course schedule with up to 100 courses per week. https://basefit.ch/en/studio.html

Since we offer virtual courses in our clubs via CYBEROBICS/CYBERMOVES, courses are not cancelled and you do not have to register for any courses in advance.

These can easily be additionally booked when the contract is concluded. You can choose from the following three options:

  • Mineral drinks
  • Solarium
  • Vibration training

Mineral drinks: free isotonic mineral drinks (0.5L/0.5h during training) Solarium: daily 8 min. solarium Vibration training: daily 20 min. vibration training at the vibration plate

Topic: Change of personal data

Would you like to change your payment method?
Please contact an employee at the club. You can change your payment method to prepayment or payment by instalments there. Please note that a contract amendment with your signature is always necessary for this purpose.

Would you like to change your mode of payment?
When signing up for membership, the fees are paid either directly online (by Mastercard, VISA, Paypal or Postfinance) or at the club (EC or cash). The renewal fees can be paid online at any time using the payment slip on your invoice. Exceptions are monthly memberships, which are always collected automatically via the selected mode of payment.

Link to GTC: https://basefit.ch/en/faq-agb-datenschutz-hausordnung.html#AGB

You can easily change your home address, email address and phone number yourself at mybasefit.ch
For this, please log on directly to mybasefit.ch.

Topic: Coronavirus Informationen EN

Base Free
Your membership will be suspended until the end of the lockdown. No fees are charged for the renewal of membership.

Base 12 / Base 24
A maximum of one month will be added at the end of your contract.

Due to cantonal measures against the spread of the coronavirus, the following clubs are closed:

  • Basel Clara Huus, Basel Dreispitz, Basel Markthalle and Basel St. Johann: closed from 23.11. – 13.12.2020
  • Chur: closed from 05.12. – 17.12.2020

During the studio closure you can use all other basefit.ch clubs.

 

All other basefit.ch Clubs are open. All areas are accessible subject to the requirements of the Federal Office of Public Health (BAG). However, we recommend that you change and shower at home.

  • Only exercise with a towel.
  • Disinfect the equipment after each use.
  • Keep 1,5 m away from other people.
  • Check in and out through the turnstile. This ensures that the capacity limit is not exceeded.
  • Follow BAG rules. Cough and sneeze into a tissue or your elbow and wash your hands thoroughly.
  • Stay at home if you are in a risk group or have symptoms.
  • Try to avoid peak times (approx. 12pm – 2pm and 5pm – 7.30pm).

Check if you have symptoms of the COVID-19 illness.

The following symptoms are most common:

  • cough (usually dry)
  • sore throat
  • shortness of breath
  • fever, feeling feverish
  • muscular pains
  • sudden loss of sense of smell and/or taste

Rare symptoms:

  • headache
  • gastrointestinal problems
  • conjunctivitis

The symptoms vary in severity and can also be mild.

If you have one or more of the common symptoms then you may have coronavirus.

The best way to protect yourself from infection is to continue to follow the rules of hygiene and conduct. The following recommendations apply:

  • Wash your hands thoroughly and regularly with soap.
  • Keep a distance of at least 1.5 metres from other people.
  • Also follow the rules of hygiene and conduct when you meet friends or family.
  • Avoid peak times in locations with a high concentration of people (e.g., commuter hours on public transport or at the train station, shopping on Saturdays). However, if you are in locations with a high concentration of people and cannot maintain the necessary distance, the FOPH recommends that you wear a hygiene mask.

Yes, the number of people per club is limited. The max. number of people for each club has been calculated individually based on the space. Please see the notice on site.
We have installed a check-in system via turnstile (trickle entry) to enforce the capacity limits. This works in the same way as shops that control the max. number of people at the entrance.
We recommend that you avoid the busiest times around midday and in the evening (see question 3).

From 23.11.2020 the clubs in Bern Lorraine, Bern Bümpliz and Biel will be open again. We now offer a guided group training. Individual training is not possible due to the cantonal measures against the spread of the corona virus. Find more information here.

The normal opening hours apply, which are provided on the website under Club Details.
The following opening hours apply until further notice to clubs that are usually open 24-7 (Horgen, Jona and Wetzikon):

Monday to Friday: 6.30am – 11pm
Saturday, Sunday and public holidays: 9am – 8pm

Members with coronavirus symptoms cannot take part in training and must stay at home. In accordance with the advice of the Federal Office of Public Health (BAG), we recommend that you seek medical advice (family doctor) and have further checks carried out. Please also read the instructions on Self-isolation. We ask that members inform us immediately if they are infected with coronavirus.
Further information can be found here.

Starting from 29 October 2020 it will be compulsory in all basefit.ch clubs to wear a face-mask. We ask all members in the entire club to wear a mask. A mask must also be worn during training and group courses.

 

Members with a medical certificate of exemption from the face-mask rule:

  • Even members who are exempt from the obligation to wear a face-mask can carry and spread the virus. They therefore represent a danger to other members and employees. For this reason, no exception from the face-mask rule is allowed in any club even if a medical certificate is presented.
  • Members with a medical certificate of exemption from the face-mask rule can pause the membership free of charge under mybasefit.ch, as long as the face-mask rule applies in the clubs. For this purpose, a valid medical certificate must be uploaded.

Peak times are from 12 noon till 2pm and from 5pm till 7.30pm.
We recommend that you are flexible about integrating training into your working day and do not visit the fitness club at the busiest times around midday and in the evening. This will help us to maintain the social distancing rules.

Capacity/infrastructure:

  • Equipment has been positioned to ensure the minimum distance of 1,5 m between people exercising. Equipment that could not be moved and is too close together is either temporarily out of use or subject to appropriate restrictions. Please comply with displayed instructions. Ample training stations are available.
  • The number of people per fitness club is limited.
  • Live Group fitness courses are being held with a max. of four people and one trainer (the start date is not yet known).
  • Additional hand sanitising stations have been provided in the entrance area. The sanitising stations in the training area have also been increased

Cleaning:

  • An external cleaning company undertakes general cleaning of the clubs every day.
  • The contact surfaces of the equipment are continually disinfected by a member of staff during opening hours.

Other steps:

  • Hand sanitiser is now available to buy in the Club.
  • Card payment is preferred.

As of now, you can use the basefit.ch app to check how many people are currently training in your club. This helps you to avoid peak times and gives you more space for training.

If you do not yet have the basefit.ch app, you can download it from the App Store or Google play.

Download on the App Store

Get it on Google Play

  • Persons aged 65 and over
  • Adults with the following pre-existing conditions:
    • High blood pressure
    • Cardiovascular diseases
    • Diabetes
    • Chronic respiratory diseases
    • Cancer
    • Diseases and therapies that weaken the immune system
    • Obesity grade III (morbid, BMI ≥ 40 kg/m2)
  • In the document COVID-19 Ordinance 2 , the FOPH provides constantly updated lists of those persons who, according to the latest scientific findings, are considered to be particularly at risk.

Yes, we offer Live Group Fitness in nine clubs. These are: Basel Clara Huus, Basel Markthalle, Chur, Schlieren, Pfäffikon, Volketswil, Lenzburg, Zurich West and Zurich Altstetten. The number of participants is limited to a maximum of 15 persons.

Register here for your free Live Course. Just use the code restart01 when you register.

Topic: Issues with payment

Of course, another person can also pay for your membership. It is important to ensure that your membership number and your full name is given when the payment is made.

You can pay for membership in the following ways :

  1. Online: Mastercard, Visa, Paypal, Postfinance
  2. In person in our clubs: EC, Mastercard, Visa

Your invoice will be sent to your email address specified in the contract 4 weeks before the start of the contract.
Please make sure that your email address is always current. You can check it at mybasefit.
Please remember to always check your spam folder.

Your invoice will indicate the individual items with duration.
In addition, your current membership lists all booked options which are covered by the fitness fee.

Please check the invoice date and payment date. We may not have received your payment in our account before the invoice was sent.
If this is not the case, please feel free to contact us.

It is very likely that you had a promotional offer rate when you signed up, and the current renewal is at our regular rate.
Please check this in your contract in the corresponding comment field.

Topic: Marketing cooperation

The responsible person in your company can contact us via the contact form: https://basefit.ch/en/company.html#kontakt
We will get back to you as soon as possible to discuss further steps.

You can then register your membership directly in the studio. However, it is essential that a company cooperation already exists.

Topic: Other changes

If you no longer want to be informed about exclusive discounts from basefit.ch via mail, you will find the unsubscribe link at the bottom of the newsletter. Just send us an SMS reply with “Stop” so that we can remove you from our contact book. You can go back to our website and register for our newsletter at the bottom of the page at any time.

Would you like to change your payment method?
Please contact an employee at the club. You can change your payment method to prepayment or payment by instalments there. Please note that a contract amendment with your signature is always necessary for this purpose.

Would you like to change your mode of payment?
When signing up for membership, the fees are paid either directly online (by Mastercard, VISA, Paypal or Postfinance) or at the club (EC or cash). The renewal fees can be paid online at any time using the payment slip on your invoice. Exceptions are monthly memberships, which are always collected automatically via the selected mode of payment.

Link to GTC: https://basefit.ch/en/faq-agb-datenschutz-hausordnung.html#AGB

Topic: Other questions

You are welcome to take friends or acquaintances with you for training. It would be best to arrange an appointment for a trial training session in your club at the same time. https://basefit.ch/en/free-trial.html

You can find an overview of all vacancies here https://basefit.recruitee.com/#/

Please click directly on the selected position. You can upload your application there.

Our clubs have a check-in system with a turnstile. All you need is a personal chip, which you will receive in our clubs for a fee of CHF 20 after signing the contract.

The refund of the deposit can take up to two weeks. Please check all the filled-in data once again, especially the bank data. The data is correct and you still haven’t received a deposit refund within 4 weeks?
Then please send us an inquiry via the contact form.

The house rules contain all rules and guidelines which must be observed in the studio by our members. This is accepted by all members upon conclusion of the contract. Please click here for the house rules.

Opening hours vary from club to club. An overview of the opening hours of all clubs can be found here: https://basefit.ch/en/studio.html

Training in our clubs is allowed only with sports pants and T-shirt, clean shoes and hand towel.

Topic: Other questions on becoming a member

Parking facilities vary from club to club. You can obtain more information directly from an employee of the club.

Monthly contracts can be concluded in all clubs.

Please refer to Item 12 of the General Terms and Conditions (GTC) for further information about monthly memberships.
We offer instalment contracts in all basefit.ch clubs. For this, you can register at https://basefit.ch/en/register-now.html or inform an employee in the club directly.

The following clubs are open 24 hours a day:

  • Jona
  • Horgen
  • Wetzikon

Opening hours for other clubs can be found here: https://basefit.ch/en/studio.html

Topic: Parental consent for under 18

Unfortunately, we do not have childcare in our clubs. Therefore, it is not possible to bring babies and children under the age of 14 with you.

You must be at least 14 years old to become a member of basefit.ch.
A parent or legal guardian must also be present and sign the membership when you register with the club. A valid ID of the parent or legal guardian and the declaration of approval are also required. Please refer to our House Rules for further terms and conditions: https://basefit.ch/en/faq-agb-datenschutz-hausordnung.html#AGB

Children under the age of 14 do not have access to the basefit.ch fitness club. Children between the ages of 14 and 16 who are training at basefit.ch must always be accompanied and supervised by a parent or legal guardian.
Adolescents from the age of 16 and above are allowed to train only with the consent of their parents, which must be proven in writing (parents must be present when signing the membership).

Topic: Pausing of membership

The “time stop” can be extended at any time. Please forward the follow-up certificate to us via mybasefit.ch.

Should you unexpectedly be able to train again during the break, please let us know. We will be happy to reactivate your contract.
Please note that the reduced months can affect the end of your contract.

Link to contact form: https://basefit.ch/en/company.html#kontakt

You can apply for a break in your membership for the following reasons:

  • a medically certified inability to train as a result of illness or accident
  • job-related stay abroad
  • proven military and civil defence service
  • pregnancy

All these “time stops” can be applied for from a period of at least 4 weeks along with submission of a certificate. A processing fee of CHF 25 will be charged for this. Please refer to Item 16 of the GTC for further information.

The application should be made via mybasefit.ch. To do this, please log in with your access data.

Please note that this is a time credit at the end of the contract period and the fee amount is still due.

Premature termination in the event of long-lasting inability to train as a result of illness or accident is possible on presentation of a medical certificate. The certificates are checked individually. Please send us the certificate via mybasefit.ch.

Please refer to Item 17 of the GTC for further conditions for termination due to inability to train.

Topic: Payment for access chip

We will of course refund the chip fee to you later or you can opt for one month of free training. You can inform us about this via the contact form.

You can pick up your chip at your club at any time during the stated opening hours.
Please bring a valid ID with you.

The refund of the deposit can take up to two weeks. Please check all the filled-in data once again, especially the bank data. The data is correct and you still haven’t received a deposit refund within 4 weeks?
Then please send us an inquiry via the contact form.

Please log on directly to mybasefit.ch and generate the Chip Deposit Form to return the chip.
All further information about returning the chip is provided at mybasefit.ch.

You can get a new chip at any time at the club for a fee of CHF 20.

Topic: Payment on chips

The refund of the deposit can take up to two weeks. Please check all the filled-in data once again, especially the bank data. The data is correct and you still haven’t received a deposit refund within 4 weeks?
Then please send us an inquiry via the contact form.

Please log on directly to mybasefit.ch and generate the Chip Deposit Form to return the chip.
All further information about returning the chip is provided at mybasefit.ch.

This can be due to several reasons:

Perhaps you have received an invoice or reminder because your fee is outstanding?
In this case, training can be resumed only when the complete fee has been paid.

Have you submitted a training credit voucher (break)?
Training is not possible while membership is suspended. These months will then be added to your membership as a time credit.

Have you registered for an Off Peak membership and want to enter the studio after 2 pm?
For Off Peak memberships, access is possible daily until 2 pm. If you want to train without restrictions, you can contact an employee directly in the studio to sign a contract amendment.

Have you received a payment deferral from member administration as a gesture of goodwill?
Training at basefit.ch is possible only if the full membership fee has been paid. This also applies in the case of payment deferrals.

Do you have a promotional rate and want to train in another studio?
Training in all basefit.ch clubs is possible only at the standard rate.

Perhaps your data is incomplete or incorrect?
You can check it or change it directly at mybasefit.

You can get a new chip at any time at the club for a fee of CHF 20.

Topic: Postponement + payment in rates

You can pay for membership in the following ways :

  1. Online: Mastercard, Visa, Paypal, Postfinance
  2. In person in our clubs: EC, Mastercard, Visa

Topic: Problems with access (chips and mybasefit)

You can use the following advantages of mybasefit.ch:

  • View and change all personal data – View all club information – Generate the Qualicert form for health insurance reimbursement – Request a club change
  • Request a training credit voucher (time-stop) – Generate the reimbursement form for the deposit chip
  • Download your training plan
  • Change your password
  • View all exclusive discounts for our members
  • and much more.

Go to https://www.mybasefit.ch/ and log in with your email address and password.

You don’t have access yet? Then please generate your password on the left side with your stated email address. You will then receive an email confirming your registration, please click on the given confirmation link. You will receive your access data immediately and can log in with it on the mybasefit.ch interface.

This can be due to several reasons:

Perhaps you have received an invoice or reminder because your fee is outstanding?
In this case, training can be resumed only when the complete fee has been paid.

Have you submitted a training credit voucher (break)?
Training is not possible while membership is suspended. These months will then be added to your membership as a time credit.

Have you registered for an Off Peak membership and want to enter the studio after 2 pm?
For Off Peak memberships, access is possible daily until 2 pm. If you want to train without restrictions, you can contact an employee directly in the studio to sign a contract amendment.

Have you received a payment deferral from member administration as a gesture of goodwill?
Training at basefit.ch is possible only if the full membership fee has been paid. This also applies in the case of payment deferrals.

Do you have a promotional rate and want to train in another studio?
Training in all basefit.ch clubs is possible only at the standard rate.

Perhaps your data is incomplete or incorrect?
You can check it or change it directly at mybasefit.

If you are unable to log in, it may be due to the following problems:

  • The email address on the contract differs from the email address entered.
  • Have you ever been a member? Your email address may be stored multiple times in our system.
  • You did not receive a confirmation email? Then please check your spam folder.

You were not able to t solve the problem despite the checks? Then please contact member administration via the Contact Form.

Topic: Renewal of my membership

Of course, another person can also pay for your membership. It is important to ensure that your membership number and your full name is given when the payment is made.

You can cancel the additional subscriptions with a 3-month notice period before the end of the contract period as usual.
Please note the cancellation conditions on your signed contract.

You can cancel the additional subscriptions with a 3-month notice period before the end of the contract period as usual.
Please note the cancellation conditions on your signed contract.

You can pay for membership in the following ways :

  1. Online: Mastercard, Visa, Paypal, Postfinance
  2. In person in our clubs: EC, Mastercard, Visa

Your invoice will be sent to your email address specified in the contract 4 weeks before the start of the contract.
Please make sure that your email address is always current. You can check it at mybasefit.
Please remember to always check your spam folder.

Your invoice will indicate the individual items with duration.
In addition, your current membership lists all booked options which are covered by the fitness fee.

That depends on the specific offer. Please contact an employee in your club directly within the promotion period.
They will be able to answer your questions directly.

It is very likely that you had a promotional offer rate when you signed up, and the current renewal is at our regular rate.
Please check this in your contract in the corresponding comment field.

Topic: Sponsership

The responsible person in your company can contact us via the contact form: https://basefit.ch/en/company.html#kontakt
We will get back to you as soon as possible to discuss further steps.

You can then register your membership directly in the studio. However, it is essential that a company cooperation already exists.

Topic: Termination my membership

If you want to terminate your membership at basefit.ch, you can do so in the following ways:

  1. Send us a written notice of termination via the contact form.
  2. Send us a written notice of termination by registered letter to basefit.ch, Grabenwisstrasse 5, CH 8604 Volketswil, with the note “Notice of termination” Please note that we can accept only written notices of termination!

Premature termination in the event of long-lasting inability to train as a result of illness or accident is possible on presentation of a medical certificate. The certificates are checked individually. Please send us the certificate via mybasefit.ch.

Please refer to Item 17 of the GTC for further conditions for termination due to inability to train.

You can terminate prematurely due to change of residence if the distance between the main place of residence and a basefit.ch club is more than 20 km.
So if you have moved to the vicinity of another basefit.ch club, you are welcome to apply for a studio change via mybasefit.ch.

Please refer to Item 17 in the GTC for further conditions for termination due to a change of residence.

Please send us a message with your bank details, membership number and credit amount via the contact form.

Please check the date and year on the confirmation of termination carefully. If you missed your notice period, this invoice is your renewal invoice.

You complied with the notice period or you did not receive confirmation of termination as of yet? Then please contact member administration.

All basefit.ch memberships have a notice period of 3 months before the end of the contract. You will find the termination clause right at the front side of your membership card.
Exceptions are monthly memberships, which have a notice period of 10 days. Please refer to Item 12 of the GTC for the cancellation conditions for monthly memberships.

Topic: Transfer of membership to another person

You no longer can or want to use your membership? Then you are welcome to transfer it to another person. To do this, please send a request to member administration via the contact form.
Please refer to Item 18 of the GTC for other important information in this regard.

Topic: Using an offer

All memberships automatically include all courses offered free of charge. These do not have to be added additionally.

Choose your club and take a look at the current course schedule with up to 100 courses per week. https://basefit.ch/en/studio.html

Since we offer virtual courses in our clubs via CYBEROBICS/CYBERMOVES, courses are not cancelled and you do not have to register for any courses in advance.

You can easily and conveniently book your trial training session online https://basefit.ch/en/free-trial.html
You can expect professional and individual instruction for one hour from a trainer on site.

If something else comes up: Please contact your club to reschedule or cancel your appointment.
You can find the phone number of your club here: https://basefit.ch/en/studio.html

These can easily be additionally booked when the contract is concluded. You can choose from the following three options:

  • Mineral drinks
  • Solarium
  • Vibration training

You can join basefit.ch in two ways:

1. Online through our website: https://basefit.ch/en/
2. In person in our clubs

You can find an overview of our clubs here: https://basefit.ch/en/studio.html

That depends on the specific offer. Please contact an employee in your club directly within the promotion period.
They will be able to answer your questions directly.

We are very sorry about this, but it cannot be availed of retrospectively. Basefit.ch also offers very attractive standard rates. You can take advantage of these at any time. You can ensure that you secure a special rate during the next promotional offer. Just sign up for our newsletter and you will never miss an offer from us again.

Monthly contracts can be concluded in all clubs.

Please refer to Item 12 of the General Terms and Conditions (GTC) for further information about monthly memberships.
We offer instalment contracts in all basefit.ch clubs. For this, you can register at https://basefit.ch/en/register-now.html or inform an employee in the club directly.

Mineral drinks: free isotonic mineral drinks (0.5L/0.5h during training) Solarium: daily 8 min. solarium Vibration training: daily 20 min. vibration training at the vibration plate