Frequently Asked Questions
The badge is issued directly and is not sent to you.
Yes, of course. It is sometimes necessary to take a break from training. If the break is longer than 4 weeks, you can suspend your membership for any of the following reasons:
- Illness (by providing a medical certificate)
- Military service (by providing marching orders)
- Job-related overseas assignment (proof required)
- Pregnancy (by providing a medical certificate)
For a processing fee of CHF 25.00, we will credit you the suspension period at the end of your membership period.
Yes. Our basefit.ch studios are open every day, including Sundays and holidays. The opening hours of each studio can be viewed online or are posted the club.
Yes. Unless written notice is given no later than 3 months before the end of the contract period, the contract will renew for a further 12 months under the existing terms and conditions.
You can sign a contract with basefit.ch from the age of 16. Consent of a parent or guardian is required in such cases. You must be 18 to register as a member online.
If you take advantage of a special offer price, access is limited to one studio only – with the standard price you can train in all clubs.
THE GENERAL RULE IS:
If you contact us in advance (on receipt of the first payment reminder), depending on the situation we would be glad to discuss the available options. You may contact us by sending an email to firstname.lastname@example.org. All payments that are not received on time will be subject to late payment charges. The applicable charges are CHF 10.00 after the 1st reminder and CHF 15.00 after the 2nd reminder.
Contract changes can only be made personally at the studio. The best person to talk to about this is the manager of your studio. When a contract is changed, the term is reset and starts again.
The club where you registered would be pleased to help you with your question.